Which services should you provide to your users?

PLATFORM SERVICE CANVAS
PURPOSE

The Platform Service Canvas helps you to understand and define required services to onboard user, perform the matchmaking, conduct transaction and to keep them engaged on the platform.

HOW TO

For each Stakeholder use a separate Service Canvas.

  1. Define the stakeholder in the inner circle
  2. Start on the left-hand-side to define the motivation, how you attract them and the current alternatives. Helping you to understand potential expectations.
  3. The middle part defines the touchpoints with your platform and the relevant core services.
  4. Satisfaction drivers allow you to understand the importance and the USPs of your platform
  5. At the right-hand-side you describe important insights you gain, necessary key resources and how you stay in contact with the stakeholder.
  6. Last step is to define the success factors
EXAMPLE

Free Download

Download the Canvas as part the complete Platform Innovation Kit Core tools for free and start building your future today. Canvases are in high-resolution and optimized for A0 printing. 

SUBSCRIBE TO OUR NEWSLETTER

Stay up to date with our monthly newsletter. Join our +10.000 subscriber family to get the latest updates on the methodology, latest platform business insights and interesting reads – fresh into your inbox.